Policies & Procedures
Olivia’s Dollhouse Tea Room is proud of our excellent service and outstanding reputation. We attribute our success to the sheer determination of ensuring that all of our patrons receive great quality service. Our desire and goal is to give the best party ever for our guest of honor.
Our POLICIES are designed to ensure that all of our guest enjoy a memorable event that will last a lifetime. The following Policies and Procedures are strictly adhered to.
POLICIES AND PROCEDURES
We Do Not Serve Cake, Cupcakes or Ice Cream at our facility due to the mess factor with our dress-ups and time constraints. There is no exceptions. Any additional food items brought in for children must be approved by the management.
Please be on time. We suggest arriving as close as possible to the time booked, as we do not allow early entry. If you require early entry there is a $50 early entry charge. If you have not requested additional time, your party is for either 90 minutes or TWO hours. only. We will be escorting your party out promptly at the end of your two hours. Please make sure parents are aware and respectful of time if little ones are being dropped off. The same “time” factor is enforced for our “Mini Tea for 5” and The Dress-up Only Party (1 Hour 30 minutes). Olivia's is fully decorated and the staff is there to help you set up any food that you bring in. We generally give a 5 -10 minute grace period but only if our clean-up, reset and sterilization is running on time. Our manager has the right to make that decision and will respond according to that.
A $150.00 non-refundable deposit is required at the time of booking a party. All deposits are non-refundable if you cancel less than 30 days prior to your party minus a $50 cancellation fee. Failure to do so will result in your full deposit being forfeited.
Deposits can be paid via Paypal thru website and remaining balances due must be paid in full by the end of the party. We accept Venmo, PayPal, Visa, Master, Discover cards and American Express. We do not accept checks
Rescheduling: In the event that you need to reschedule your party, please notify us at least 20 days prior to your party and we will transfer over your deposit to your newly set date and or time. Failure to do so will result in your full deposit being forfeited.
Cancellations: Fifty percent of the party value will be charged for cancellations received less than 24 hours before your scheduled party time.
No Shows are charged at full party value, a minimum of $550.00 for the Olivia’s B-day Party. $725.00 for the Princess Tea Party $615.00 for the Mini Princess Tea Party. $445.00 for the Tea For 5 and $550.00 Dress-up Only Party.
You will be contacted a few days prior to your party to confirm the number of guests. If you do not hear from us, please call. A final head count is required during the pre-party contact.
If your number of guests exceed your confirmed count it can greatly affect your party, so please let your guest know how important it is to RSVP. You will be charged a $50.00 over staffing fee for Confirmed parties of 15-21 and $100 over staffing fee for confirmed parties of 22-25 if less children attend according to the headcount that you confirmed with us prior to your party. However you will not b charged for the children who do not show.
There will be a $50 under staffing fee if more children show then you confirmed with us causing our staff to stay longer for the additional set up and clean up.
Parents/Adults are welcomed. WE DO NOT SERVE FOOD TO THE ADULTS! We provide complimentary water and lemonade. You are welcomed to bring in additional food for the adults but keep in mind our staff is there to serve the children. This location does not allow alcohol in the facility
ORDER OF ACTIVITIES:
At Olivia’s Dollhouse Tea Room, we have a specific order of activities so that we can most constructively use the time. You are welcomed to take group or individual pictures, however, please remember that we may have to do this in lieu of opening gifts. Our parties are packed with fun and follow a schedule. Guests who arrive late may join the party at whatever point the party has progressed to. For example, if a guest arrives 30 minutes late, they will most likely miss out on the dress-up/beauty parlor segment of the party.
We are aware that the honored guest may have siblings and all are welcome. However, please note that there will be a charge for any child or adult who participates in the party (i.e., dress-up, dining, or treasure chest). Children not participating in the party must be supervised by an adult at all times.
If less than the base number of guests (this includes the birthday girl) attend the party, you will still be charged the base price of the selected party package. If you give us a head count of guests that requires us to add an additional staff member and that number of children do not show you will be charged an ‘over staffing’ fee of $50.00 but you will not be charged for the guest who do not attend, just the original package fee plus the over staffing fee. This only pertains to parties of 15 or more and again for parties 22 or more. Our maximum over staffing fee is $100.00. There will be an under staffing fee of $50.00 when more children attend the party then was expected and you are not staffed appropriately (causing the staff more work and stress)
Gift opening occurs at the end of the party and can only occur for parties of 10 or less and only if time permits. We strictly adhere to the party time for each party and if time does not permit, unopened gifts will be sent home.
We offer dual parties for siblings or unrelated Guest of Honor. There is a $25.00 additional charge for twin or sibling party.
Your safety is our top priority!! At Olivia’s Dollhouse Tea Room we take great pride and care ensuring all of our guests are provided with clean and sanitized brushes, combs, hair accessories and makeup applicators. We sterilize every beauty product between parties/events and use only (1) comb and/or brush per guest. To eliminate cross contamination of bacteria and/or infections among guests, only disposable make-up applicators are used. All children must wear socks. A pair can be purchased for $1.00 if they forget to wear or bring their own. Olivia’s Dollhouse Tea Room reserves the right to refuse service to any client and/or guest appearing to be experiencing any types of hygienic issues (such as infestation of head lice, scabies, etc.), as we do not want to take a chance of this spreading to or otherwise affecting our other clients, guests and staff. Your understanding in this matter is greatly appreciated!!
Vivez plus, inquiétez-vous moins, princesse!!
Thank you Kindly,
Olivia's Dollhouse Tea Room Staff