POLICIES AND PROCEDURES

ARRIVAL TIME:
Please be on time. We suggest arriving as close as possible to the time booked, as we do not allow for early entry. If you have not requested additional time, your party is for TWO hours. We will be escorting your party out promptly at the end of your two hours. Please make sure parents are aware and respectful of time if little ones are being dropped off. The same "time" factor is enforced for our "Mini Tea for 4" (1 Hour 30 minutes).

DEPOSIT:
A $75 non-refundable deposit is required at the time of booking a party. All deposits are non-refundable if you cancel less than 30 days prior to your party; however, you may use the deposit to rebook your party. If you need to postpone your party, you must reschedule within 90 days of your cancellation date.  If your newly scheduled date is not recorded within that period, you will forfeit your deposit. Even if your party is set for a year out, we need record of your newly scheduled party within 90 days.

DEPOSITS/BALANCE:
Deposits and Balances due may be paid in the form of cash, check or credit card.  The remaining balance must be paid in full by the end of the party. There is a $35.00 charge for all returned checks. If your deposit is in the form of a CHECK, it is imperative that you write the date and time of your party on the check in order to credit the deposit appropriately.  We also require that your name, current address & phone number plus a valid driver’s license number be written on the front of your check.

CONFIRMATION:
You will be contacted a few days prior to your party to confirm the number of guests. If you do not hear from us, please call. A final head count is required during the pre-party contact.

If your number of guests exceed your confirmed count it can greatly affect your party, so please let your guest know how important it is to RSVP.

PARENTS/ADULTS:
Parents/Adults are welcomed. WE DO NOT SERVE FOOD TO THE ADULTS! We provide complimentary ice tea, lemonade, pretzels and a small tray of carrots with dip.  You are welcomed to bring in additional food for the adults but keep in mind our staff is there to serve the children.  This location does not allow alcohol in the facility

ORDER OF ACTIVITIES:
At Olivia's Dollhouse Tea Room, we have a specific order of activities so that we can most constructively use the time. You are welcomed to take group or individual pictures, however, please remember that we may have to do this in lieu of opening gifts. Our parties are packed with fun and follow a schedule. Guests who arrive late may join the party at whatever point the party has progressed to.  For example, if a guest arrives 30 minutes late, they will most likely miss out on the dress-up/beauty parlor segment of the party.

NON-PARTICIPANTS:
We are aware that the honored guest may have siblings and all are welcome. However, please note that there will be a charge for any child or adult who participates in the party (i.e., dress-up, dining, or treasure chest). Children not participating in the party must be supervised by an adult at all times. 

ATTENDEES:
If less than the base number of guests (this includes the birthday girl) attend the party, you will still be charged the base price of the selected party package.   If  you give us a head count of guests that requires us to add an additional staff member and that number of children do not show you will be charged an ‘over staffing’ fee of $30.00 but you will not be charged for the guest who do not attend except for minimum party (which is 7). This only pertains to parties of 15 or more and again for parties 22 or more. Our maximum over staffing fee is $60.00.

GIFT OPENING:
Gift opening occurs at the end of the party and can only occur for parties of 10 or less and only if time permits. We strictly adhere to the party time for each party and if time does not permit, unopened gifts will be sent home.

DUAL PARTIES:
We offer dual parties for siblings or unrelated Guest of Honor. There is a $25.00 additional charge for twin or sibling party and a $50.00 surcharge for Birthday girls/Guest of Honor NOT related.

Thank you Kindly,

Olivia's Dollhouse Tea Room Owners & Management

If you have any questions or concerns, please call us at (310) 257-1199.